tk999i Privacy Policy

tk999i ("we", "us", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We give the highest priority to your personal privacy and are committed to protecting your information.

In this policy, "personal information" means any information that can directly or indirectly identify you — such as your name, email address, phone number, payment details, and device identification information.

This policy applies to the tk999i website, mobile interface, and all related services. By using our services you are voluntarily agreeing to the terms of this privacy policy.

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tk999i may collect your information in various ways. The categories by type of information are described in detail below:

2.1 Registration and Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address and nationality information

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, or bank account number (to process transactions)
• Deposit and withdrawal history
• Transaction amount and time

2.3 Identity Verification (KYC) Information

• National ID (NID) or passport number
• Photo-bearing identification documents
• Proof of address documents

2.4 Technical and Usage Information

• IP address and device identification
• Browser type, operating system, and language settings
• Site visit times and page view history
• Information obtained from cookies and similar tracking technologies

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We use your personal information only for the following lawful purposes:

• Account Management: Verifying your registration, keeping your account active, and ensuring secure login.
• Payment Processing: Completing secure deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Age and Identity Verification: Ensuring services are provided only to users aged 21 and above.
• Fraud Prevention: Detecting suspicious activity and protecting account security.
• Customer Support: Providing assistance through 24/7 live chat and resolving your issues.
• Service Improvement: Analyzing your usage experience to improve service quality.
• Advertising and Promotions: Informing you about relevant offers and bonuses with your consent.
• Responsible Gaming: Identifying risks of excessive betting and providing necessary support.

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tk999i does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in a limited manner in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers for payment processing, identity verification, and managing technical infrastructure. They receive information only for the purpose of completing specific tasks and are required to comply with our privacy policy.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the relevant party, provided the new party is bound to follow this privacy policy or an equivalent policy.

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To ensure the security of your information, tk999i has taken the following technical and organizational measures:

• SSL Encryption: Industry-standard SSL encryption technology is used when sending and receiving data.
• Password Hashing: Your password is never stored directly — it is hashed using industry-standard encryption.
• Access Controls: Only authorized personnel may access information for specific duties.
• Security Audits: Regular security assessments and vulnerability testing are conducted.
• Firewall and Monitoring: Around-the-clock network monitoring and intrusion prevention systems remain active.

However, complete security cannot be guaranteed when transmitting information over the internet. We make every effort, but you also bear partial responsibility for keeping your account password confidential.

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Cookies and similar tracking technologies are used on the tk999i website. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Essential for the site to function properly — maintaining login status and ensuring security.
• Functional Cookies: Used to remember your preferences (such as language and layout).
• Analytics Cookies: Collect site usage statistics to help improve the service.

You can control or reject cookies from your browser settings, however this may limit some functionality of the site.

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We retain your personal information only for as long as necessary. The specific retention period is determined based on the following factors:

• For the entire duration your account is active and for a defined period thereafter.
• Legal retention obligations to meet applicable legal or regulatory requirements.
• Financial transaction records for the period required under relevant regulations.
• For as long as necessary to resolve any legal claims or disputes.

Once the retention period ends or an account is permanently closed, we securely delete or anonymize your personal information.

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As a user of our platform you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right of Erasure: The right to request deletion of your information in certain circumstances ("right to be forgotten").
• Right to Object to Processing: The right to object to processing of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured, commonly usable format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will try to respond to valid requests as quickly as possible after receipt.

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tk999i is for persons aged 21 and above only. We do not knowingly collect, store, or process the information of any minor.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. Guardians who become aware of any such issue are requested to notify our support team.

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Some of our service providers may be located in other countries, which means your information may be transferred internationally. In such cases we ensure that:

• The receiving party maintains adequate data protection measures.
• The transfer activities are consistent with applicable legal requirements.
• Data protection is guaranteed through contractual obligations.

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Our platform may have connections to payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe). These third parties have their own privacy policies and tk999i is not responsible for those policies.

It is your own responsibility to review the privacy policy of any third-party service before using it.

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tk999i may update this privacy policy from time to time. For significant changes we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• A notification will be sent to your registered email.
• The "Last Updated" date at the top of the policy will be changed.

Continuing to use the service after a change is made will be taken as your agreement to the updated policy. If you do not agree to the new policy, please contact our support team to close your account.

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This privacy policy is governed by applicable law. Any dispute or claim relating to this policy will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, the applicable legal process will be followed.